Tasks & Responsibilities

• Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
• Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
• Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
• Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
• Install, configure and maintain workstations, laptops, printers and mobile devices
• Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
• Maintain clear and accurate documentation and knowledge base entries

Skills

• Strong service orientation and good communication skills
• Structured, reliable and solution-oriented working style
• Interest in working in an international environment and willingness to learn

Profile

• First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
• Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
• German mandatory and English or French 
• Degree in Information Technology, Computer Science or a related field